Alti-IP 600 Phone™Administration Manual05/2004 4290-0010-5.0
viii Alti-IP 600H/600PH ManualRelated Documentation• Alti-IP 600 Quick Reference Card• AltiWare OE/ACC System Installation and Administration Manual o
Alti-IP 600 Manual 1CHAPTER1An Overview of the Alti-IP 600The Alti-IP 600 class of AltiGen IP phones is an H.323-compliant, businesstelephone that pro
Alti-IP 600 Manual 2Figure 2. Alti-IP 600, Top View1 LCD Screen Multi-use: displays features such as time, phonenumber, caller ID, call waiting, line/
Alti-IP 600 Manual 36 Volume Increases/decreases volume of ringer, speaker andhandset/headset.7 Navigationkeys!/"(UP/DOWN keys) allow you to scro
Alti-IP 600 Manual 4Note: * indicates a normal operating mode key feature, which is onlyavailable after registering the Alti-IP 600H/600PH with the ph
Alti-IP 600 Manual 5CHAPTER2System & Network RequirementsSystem Requirements• AltiWare OE 4.5A or higherNote: A lower version of AltiWare may caus
Alti-IP 600 Manual 6AltiGen IP Phone ServiceAltiGen IP Phone Service is installed together with AltiServ, runs on thesame system as AltiServ, and conn
Alti-IP 600 Manual 7CHAPTER3InstallationThese steps describe procedures for installing and configuring the Alti-IP600 locally — through manual setup o
Alti-IP 600 Manual 8This opens the AltiGen IP Phone Configuration window where, aftersetting up an IP extension, you can set the following parameters
Alti-IP 600 Manual 9Parameter DescriptionSoft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use thedrop down list to assign one of th
WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we
Alti-IP 600 Manual 10General Allows you to specify the IP address of the AltiServ systemthe Alti-IP 600 phone is connected to. The version ofsoftware
Alti-IP 600 Manual 11Apply To ButtonThe Apply To button works with the following parameters: General,H.323, TFTP (Server field only; Reset IP Phone an
Alti-IP 600 Manual 12Notes:• When the Alti-IP 600 is booted up without the PC port plugged in,the PC port defaults to 10Mbps.• If the PC port is to be
Alti-IP 600 Manual 13If you are not using Gatekeeper Auto Discovery, you must manuallyconfigure the AltiWare IP address setting into the Alti-IP 600.
Alti-IP 600 Manual 14• Gatekeeper auto discovery uses broadcast UDP packets which work inthe LAN or VPN environment, but not through the public IP net
Alti-IP 600 Manual 151. Power up the IP phone (the phone should be in basic mode).2. Press **7+ ENTER to go to the IP phone configuration menu.3. Pres
Alti-IP 600 Manual 165. If NAT server is used, access NETWORK settings in the configurationmenu. Change ENABLE NAT setting to YES and assign the NATse
Alti-IP 600 Manual 17Verifying the Phone Startup ProcessAfter the Alti-IP 600 has power connected to it, the phone begins itsautomatic booting process
Alti-IP 600 Manual 18Important:Also, the user should not use the VM option to logon theAlti-IP 600.Restoring Default SettingsTo automatically restore
Alti-IP 600 Manual 19• If the Alti-IP 600 is configured for a public IP address, you can callother public IP address devices.If the Alti-IP 600 is con
Alti-IP 600 Manual iContentsContents...iWarranty...vPreface:AboutThisMa
Alti-IP 600 Manual 20
Alti-IP 600 Manual 21CHAPTER4Configuring Phone SettingsA set of phone related parameters — system settings and network settings— can be configured thr
Alti-IP 600 Manual 22Network SettingsTFTP Server System>TFTP Server{Save TFTP Server IPAddress}Sets the TFTP server IP address forupdating firmware
Alti-IP 600 Manual 23Modifying DHCP SettingsDynamic Host Configuration Protocol (DHCP) automatically assigns IPaddresses to devices when they are conn
Alti-IP 600 Manual 244. Press " (DOWN key) to disable DHCP.Configuring IP SettingsUse these guidelines when manually configuring the IP settings:
Alti-IP 600 Manual 255. Use the buttons on the dial pad to enter the new TFTP server address,using the * key to enter periods. Use the $(BACK key) to
Alti-IP 600 Manual 265. Once the IP Phone is rebooted, all LED lights will be on.6. The LCD screen displays [ATGN BOOT] on the first line.7. On the se
Alti-IP 600 Manual 27For more detailed information regarding NAT configuration guidelinesandimplementation, refer to the AltiWare OE/ACC or ACM System
Alti-IP 600 Manual 28Distinctive Ringing SupportIf the Distinctive Call Waiting Tone option is enabled in AltiAdmin/ACMAdmin, you may have three diffe
Alti-IP 600 Manual 29Network,thenpresstheENTER button.This feature can be enabled or disabled through the Display Workgroup Statuscheck box in the Alt
Alti-IP 600 Manual iiActive Logon While Another Handset is Already Logged On To theSameExtension ...17RestoringDefau
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Alti-IP 600 Manual 31CHAPTER5Phone FunctionsThe Alti-IP 600 provides a broad range of call handling and dialing featuresdirectly on the phone and thro
Alti-IP 600 Manual 32Conference(CONF)Initiates a conference andadds in other parties one atatime.• Single Call Waiting, Multiple CallWaiting or Live C
Alti-IP 600 Manual 33Hold Places an active call onhold.• When multiple Call WaitingFeature is enable at the extension,the use can put multiple incomin
Alti-IP 600 Manual 34Ring Tones Select from one of threering tones.• Press **6ENTER, scroll toSELECT RING, and select from 0-2.Soft Keys1-10Quickly pe
Alti-IP 600 Manual 35Appendix ASpecificationsNetworkProtocols• H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP,ICMP, TelnetCall ControlProtocols• H.3
Firewall Considerations36 Alti-IP 600 ManualFirewall ConsiderationsIf using a firewall in the AltiWare environment, the following networkports are use
Appendix AAlti-IP 600 Manual 37TroubleshootingThe following table provides the most common problems an end user mayencounter. For Alti-IP 600 phone qu
Troubleshooting38 Alti-IP 600 ManualNo IP Address • Check if DHCP is enabled. If YES, check networkconnection. If NO, check DHCP Server setting.• Chec
Appendix AAlti-IP 600 Manual 39LCD MessagesLocal Menu Configuration MessagesThe following messages may be displayed in the LCD when accessingMenu Conf
Alti-IP 600 Manual iiiLocalMenuConfigurationMessages...39Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 39I
LCD Messages40 Alti-IP 600 ManualAW UNREACHABLE! Failed to connect to the AltiGen phone server. The useris trying to register the IP phone with an inv
Appendix AAlti-IP 600 Manual 41IP Phone Boot MessagesThe following messages may be displayed in the LCD when booting theAlti-IP 600H/600PH:User Refere
User Reference42 Alti-IP 600 ManualConference*During a call:1) Press CONF button (this automatically selects a new lineand places the other party on h
Appendix AAlti-IP 600 Manual 43Line ParkDuring a call:1) Press #51 or Line Park soft key (if configured)2) Enter two-digit Line Park line.The LED for
User Reference44 Alti-IP 600 Manual* * Feature Codes**2...Restoredefaultsettings(whenuserisinConfiguration Menu)**3...
Appendix AAlti-IP 600 Manual 45#35...VirtualLogIn(StationPrivilegeOverride)#69...DialLastCaller#77..
User Reference46 Alti-IP 600 Manual
Alti-IP 600 Manual 47GlossaryAAlti-IP 600H/600PH - AltiGen’s H.323-compliant, business telephone thatprovides voice communication over an IP network.A
48 Alti-IP 600 ManualEextension number - an arbitrary number of two to five digits that matches a stationto a particular user.FFirewall - a set of rel
Alti-IP 600 Manual 49Kkeyboard - system interface for communication. A group of numeric keys,alphabetic keys, or function keys used for entering infor
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50 Alti-IP 600 ManualOne Number Access - a feature of AltiWare that allows users to create a list ofphone numbers that the system can use to track use
Alti-IP 600 Manual 51subnet mask - the method used for splitting IP networks into a series of subgroups,or subnets. The mask is a binary pattern that
52 Alti-IP 600 Manualworkgroup pilot number - an extension designated to a workgroup that is notassociated with a physical port and may consist of up
IndexAlti-IP 600 Manual 53IndexAactivating IP extension 13active logon while another handset isalready logged on 17activity display 29additional featu
Index54 Alti-IP 600 Manualheadset 32headset port support 29HOLD button 3IICMP 35ICOM button 3installation 7IP extensionactivation 13IP phonecopy from
IndexAlti-IP 600 Manual 55UUDP 35updating phone firmware 25using DSL 15Vverifying phone startup process 17version information 22VM button 3volume 3Wwa
Alti-IP 600 Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in materialand workm
vi Alti-IP 600 Manual1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGenCommunications, Inc.All materials being r
Alti-IP 600H/600PH Manual viiPreface: About This ManualThis document provides the required steps to get the Alti-IP 600 phone upand running on a Voice
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